Product/Order Information
Product Expiry/Best Before Dates. All our products are shipped with Minimum
12months or greater dating, unless otherwise stated in the listing title.
EXPIRY/BEST BEFORE:
APVMA Notice.
All our products sold are sourced from Australian Wholesalers or Direct from
Manufacturer Australian Divisions. All applicable products sold that require to
be registered have been registered with the Australian Pesticides and
Veterinary Medicines Authority (APVMA). You may verify any product purchased
through us with APVMA's databases for authenticity. All APVMA registrations
numbers will be provided upon request and are also listed on the items
packaging in accordance with Australian LAWS.
APVMA Approval No:
Tax invoices. All our parcels are shipped with corresponding Tax Invoices in
compliance with Australian Tax rules.
Electrical Items. All electrical items come with Australian Warranty 12 months
or greater depending on item as stated within the items warranty card.
About Us
Hours of operation:
Monday-Friday 9am-5pm EST
Stefmar Pet Care has been in the industry since 1992. We have multiple retail
outlets and an online division.
If there is something that you are looking for and cannot find on our website,
please don't hesitate to contact us. We are passionate about providing the best
customer service, products and shopping experience on the web.
Reasons to Shop with us
Selection.
We have the largest selection of pet products and it's easy to find exactly
what you want among our hundreds of choices with only a few quick clicks. Can't
find what you want? contact us .
Prices.
We research on the web to make sure our prices are the lowest anywhere.
Service.
We are here to help before and after purchase. Our knowledgeable sales and
experienced service staff can be reached by phone and e-mail, please don't
hesitate to. We are here to serve your needs.
Quality.
We sell only quality pet supplies from the manufacturers around the world. We
stand behind the quality of the products that we sell and will replace any item
that you receive that is not 100% as described.
Shipping
Standard Shipping 3 - 8 Working Days (Insurance + Tracking)
Standard Shipping to Perth WA 3 - 10 Working Days (Insurance + Tracking)
AusPost Express Post Parcel 1 - 3 Working Days (Insurance + Tracking)
International Shipping 14-60 Working Days (Insurance + Tracking)
International Shipping We dispatch within 1 working day using Auspost or DHL,
Some countries have import duties charges, its the buyers responsibility to
check with there local customs office.
Returns Policy
We have 30 days Money back returns policy, unless otherwise stated.
Item Must Be in Original/Unused/Unopened Condition.
Restocking Fee of 20% applicable.
Please note: Consumer guarantees don't apply if you:
1.Have simply changed your mind, found the product cheaper elsewhere, or
decided you don't like or need the product.
2.Misused a product and have caused or contributed to the failure of the
goods, for example, by damaging or misusing the goods.