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Product Description
IMPORTANT:
We are committed to providing you with the best customer service possible. If
you are unhappy with your product for any reason, please contact us. Please
allow us to resolve the issue. We are willing to resolve any issues in an
amicable manner.
Shipping
Terms
Returns
Contact Us Shipping
A physical street address is required for all deliveries. It's important to us
that every parcel completes its journey safe and sound. But we appreciate that
some remote locations may only have the Post Office Box as an alternative
collection point and if this is the case, we may opt to have these parcels
returned to us in the case of non-deliverable by the delivering courier company
and cancel/refund your order as a result.
Location: This product is ready to ship from our LA-based warehouse.
Expect dispatch 1 - 2 business days.
Expect delivery times are 2 - 8 business days (from daye of despatch). Please
note that delivery's to Remote area may take 4 - 10 in transit once dispatched.
Please note, all the delivery dates times are provided by a third-party
service provider and are only estimates.
Courier company: AUS POST & Other local couriers (eg: Fastway). Please note
the courier company will be chosen automatically for you depends on your
location.
Note: Please make sure the contact name, mobile number and address were
written clearly. Missing or wrong information may cause delay, additional
charge, or lost.
Terms
Do not bid/buy if you do NOT agree to the "Terms & Conditions"
All policies in the description form part of the "Terms & Conditions".
You must pay after you have made the purchase. Failure to pay after 7 days
of purchase may result in negative feedback and be reported to the store as a
non-paying buyer, and the item being re-listed unless other arrangements have
been granted by the seller.
You must agree to our postage and handling charges before bidding/buying.
We may occasionally send you newsletters via email.
Under no circumstances will Easycarts be liable for any direct, indirect,
incidental, consequential, or other damages resulting from any products
purchased fromEasycarts beyond the value of products purchased, including, but
not limited to, any lost profits, time, business interruption, or loss of
programs or information.
It is buyer's responsibility to check the product purchased whether it
complies with their local state's standard and regulations. Returns
Change of Mind? No worries!
If you change your mind on an item purchased, you can receive a full refund
less the inspection and restocking fee from $2which will be provided to you
prior to your return. Goods must be returned inoriginal condition, with proof
of purchase,within 30 days of the purchase date. Buyer is responsible for the
return freight cost.
Warranty Claims
All warranty claims must be directed to our Customer Service team by sending a
message to us through the store
In order to make a claim, you must provide the Help Centre with:
Details of the defect or damage in relation to which you are making a claim
under the warranty;
photographic evidence of the defect or damage, where applicable;
your invoice (including order number) and any other proof of purchase; and
any other details we may need to process your claim.
Where goods are damaged or defective upon delivery, you must provide
photographic evidence of the damage before receiving a repair, replacement or
refund.
Contact Us
WE CARE ABOUT YOU
We pride ourselves on our great before and after-sales service and wide
product range.
EVERY customer is important to us and we will do our best to ensure that your
experience with us is nothing less than excellent. Sometimes, though very
rarely, we can make a mistake - we are human after all. If you feel we deserve
less than 5 stars for any reason, please let us know before you leave your
feedback so we can address your concern.
Please send an email via My the store messages. You will usually receive a
replywithin one business day. During the store sales, it may take longer to
receive a reply due to the increased volume of customer enquiries.
For any before-sales enquiry, please make sure the item number is written. For
any after-sales enquiry, please make sure your the storeusername or sales
record number is written.
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