This item is Tested and Functions Normally.
Includes all cables needed.
Does NOT INCLUDE any additional items or accessories outside of what is shown
in the product photos.
Pre-Owned Item; Has Cosmetic Wear. Refer to photos for cosmetic imperfections.
All items are USED unless stated otherwise within the listing. Proceeds from
the sale of these items fund job training programs, job search support, and
family stability services that we offer free of charge to thousands of people
in our community each year.
Visit us at ShopGoodwill.com for great deals on designer clothes, jewelry,
collectibles and more!
Customer satisfaction is our top priority. In the event you experience any
problems with your order, please contact us prior to leaving negative or
neutral feedback and we'll be sure to resolve the issue.
Disclaimers
Payment
Payment must be received within 4 calendar days of an item's end date or
your order may be cancelled without notice per the store's Unpaid Item Policy.
Orders must be paid for through the store prior to pickup. Payment will not
be accepted at the pickup location for any reason.
Customer Service / Returns
Customer Service
We can be reached at (704) 332-0318 for inquiries regarding the store +
Shopgoodwill.
Our the store Customer Service Operation runs Monday to Friday from 10:00
A.M. to 5:00 P.M. Eastern Standard Time (EST).
Messages, calls, and voicemails will be responded to in the order that they
are received.
If your message is sent outside of our service hours (10:00 A.M. to 5:00
P.M. EST) on Weekdays, Weekends, or Holidays we will respond to you within 24
hours on the next Business Day of Operation.
Returns
To initiate a return on a “New” or “Used” item, you must submit an inquiry
the store Message), provide a photo of the issue, and go through a
troubleshooting process with our Customer Service team.
We do NOT accept returns or offer refunds of any kind for “For Parts” items.
Shipping
We ship using FedEx for Domestic (U.S.) Orders. International Orders are
processed through the the store Global Shipping Program.
Please allow UP TO THREE (3) BUSINESS DAYS for your item to leave our
facilityafter payment has cleared.
A Business Day is defined as the days of the week between Monday and Friday
andEXCLUDES the days of Saturday and Sunday.
A Business Day EXCLUDES any Federal (United States) Recognized Holidays
Examples: Christmas Day, Thanksgiving Day, etc.)
For example, an item purchased on Friday may take up until the following
Wednesday to ship out.
We strive to answer all inquiries, however inquiries regarding "Why hasn't
___ shipped?" that are not labeled as Overdue (meaning items that haveexceeded
the "within three business days” expectation set on each order) will not be
prioritized.
We do not offer Priority/Next-Day/Urgent/etc. Shipping. All orders ship
within three business days in the order that they were paid for.
Tracking Number(s) will be updated in the store once items have shipped.
We ONLY ship internationally through the the store Global Shipping Program.
We DO NOT accept third party shipping labels.
We offer combined shipping on Auction Items upon request prior to payment.
Combined shipping is NOT offered on Buy It Now items.
We do not ship to APOs or P.O. Boxes. A full physical address is required
for shipment. No exceptions will be made. Failure to comply may result in your
order being cancelled if a valid address is not provided.
Local Pick-Up
Orders may be picked up from our retail storefront "The GRID" located at
5301 Wilkinson Blvd, Charlotte, NC 28208.Please use the store messaging or call
the store at least 24 hours in advance to confirm an appointment.
Orders and items are unable to be stored indefinitely, should an order /
item not be scheduled and picked up within 14 days of payment, the order will
be cancelled and the items within the order shall be relisted and considered a
donation.
Failure to schedule pickups in advance may result in an extended wait to be
assisted or service being denied at the pickup location depending on staffing
availability and the size of your order.
Pickups can only be scheduled between Monday – Friday, 10:00 A.M. to 5:00
P.M.
Items can be picked up outside of these hours as long as they are scheduled
out ahead of time.
Pickups must be arranged at least 24 hours prior to visiting the pickup
location.
You must personally pick up your items unless you specify ahead of time
that a third party will be picking up your items on your behalf.
Order Number and Identification are REQUIRED.
All orders must be paid for on the store / Shopgoodwill prior to scheduling
a pickup. We will not accept payment for the store items through our retail
storefront.
Please enter the retail store and speak to an employee when you have
arrived at the location for your item(s). Please be able to provide an employee
with either your the store Order Number(s) or your name as it appears in the
store for confirmation.