Item is functional and has been tested. Minor cosmetic wear.
All items have been donated to help further our Mission in providing quality
jobs for individuals with disabilities and other barriers. All items are USED
unless stated otherwise within the listing itself.
Visit us at ShopGoodwill.com for great deals on designer clothes, jewelry,
collectibles and more!
Customer's satisfaction is our top priority. In the event you experience any
problems with your order, please contact us prior to leaving a negative or
neutral feedback and we'll be sure to resolve the issue.
Disclaimers
Payment
Payment must be received within 4 calendar days of an item's end date or
your order may be cancelled without notice per the store's Unpaid Item Policy.
Orders must be paid for through the store prior to pickup. Payment will not
be accepted at the pickup location for any reason.
Shipping
We ship using FedEx for Domestic (U.S.) Orders. International Orders are
processed through the the store Global Shipping Program.
Please allow UP TO THREE (3) BUSINESS DAYS for your item to leave our
facilityafter payment has cleared.
A Business Day is defined as the the days of the week between Monday and
Friday andEXCLUDES the days of Saturday and Sunday.
A Business Day EXCLUDES any Federal (United States) Recognized Holidays
Examples: Christmas Day, Thanksgiving Day, etc.)
For example, an item purchased on Friday may take up until the following
Wednesday to ship out.
We strive to answer all inquiries, however inquiries regarding "Why hasn't
___ shipped?" that are not labeled as Overdue (meaning items that haveexceeded
the "within three business days"expectation set on each order) will not be
prioritized.
We do not offer Priority/Next-Day/Urgent/etc. Shipping. All orders ship
within three business days in the order that they were paid for.
Tracking Number(s) will be updated in the store once items have shipped.
We ONLY ship internationally through the the store Global Shipping Program.
We DO NOT accept third party shipping labels.
We offer combined shipping on Auction Items upon request prior to payment.
Combined shippingis not offered on Buy It Now items.
We do not ship to APOs or P.O. Boxes. A full physical address is required
for shipment. No exceptions will be made. Failure to comply may result in your
order being cancelled if a valid address is not provided.
Local Pick-Up
Pickups: Orders may be picked up from our retail storefront "The Grid"
located at 5301 Wilkinson Blvd, Charlotte, NC 28208.Please use the store
messaging or call the storeat least 24 hours in advance to confirm an
appointment.
Failure to schedule pickups in advance may result in an extended wait to be
assisted or service being denied at the pickup location depending on staffing
availability and the size of your order.
Pickups can be scheduled between Monday-Friday 10 A.M. to 3:30 P.M. If you
need to schedule a pickup outside of these hours, we are open to making
arrangements to do so.
Pickups must be arranged at least 24 hours prior to visiting the pickup
location.
You must personally pick up your items unless you specify ahead of time
that a third party will be picking up your items on your behalf.
All orders must be paid for in the store prior to scheduling a pickup. We
will not accept payment for the store items through our retail storefront.
Please enter the retail store and speak to an employee when you have
arrived at the location for your item(s). Please be able to provide an employee
with either your the store Order Number(s) or your name as it appears in the
store for confirmation.
Customer Service
Our the store Customer Service Operation runs Monday to Friday from 10:00
A.M. to 5:30 P.M. Eastern Standard Time (EST). Messages will be responded to in
the order that they are received. If your message is sent outside of our
service hours, on Weekends, or Holidays we will respond to you within 24 hours
on the next Business Day of operation.